Charter service

The Service Charter represents the covenant of trust that Istituto Fisioterapico Finestra establishes with all its patients. This document is essential for ensuring maximum transparency and clearly defining the quality standards that we are committed to maintaining in every physiotherapy and rehabilitation pathway.

Within the Charter, you will find the Fundamental Principles that guide our work (such as Equality, Impartiality, and Efficacy of care), details on our operational standards (for example, waiting times, access hours, and staff qualifications), and, above all, the Patient’s Rights and Duties and the procedures for protection and complaints.